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Software help desk position
Please review the job description below. If you are interested,
please send your resume by
email and put it in the body of an email. Please send free text only
with no attachments. Our spam filters will not accept an attachment.
Healthcare Billing software help desk in
San Mateo, CA 94402
Reply to: jobs@StratfordSoftware.com
Do you enjoy working with computers and innovative software products? Are you Windows
& Internet savvy? Do you enjoy interacting with people? Well, we
want to hear from you!
Stratford Software is currently seeking self-motivated candidates for our Technical
Support Team. You can now be part of the growing Stratford Software
team! The pioneering leader of Healthcare EDI and management software. In business
since 1977.
Duties and Responsibilities:
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Help-desk - software support assistance and training via email
and telephone and fax
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Software testing / quality assurance
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This is not a sales job, however you are required to describe
our software to potential customers.
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Hours: M-F, 8-5 PDT - No overtime - no holidays - no weekend
hours. Flex hours may be possible.
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Location:
San Mateo, CA 94402
a few miles from the San Francisco
International airport. A few miles from the Millbrae BART station. Many nearby
restaurants. Perfect weather.
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Stratford Software provides a friendly working environment.
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Additional pay possible for training new customers after hours/weekends
by phone or onsite.
We are looking for a candidate with the following skills:
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Your 'people skills' are much more important than your technical
expertise
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Experience with healthcare billing software not required but
is a plus and will put you at the top of the list
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Experience with EDI not required but is a plus
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Experience in the troubleshooting and installation of Windows
based software
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Excellent customer service and phone etiquette with the ability
to communicate with non-technical people
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Positive and energetic personality
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Excellent multitasking capabilities
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Problem solving and deductive reasoning skills
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You should be comfortable assisting customers via e-mail and
over the phone to make sure their questions and technical problems are fully
resolved.
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Our customers are people who work in healthcare offices and
clinics and healthcare billing services.
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Team players only please
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Ability to speak English clearly is required.
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This is not a programming position
Please respond to this ad by email only with your resume in the
body of the email. Our spam filter rejects attachments.
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Compensation: Commensurate with experience
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no -- Principals only. Recruiters, please don't contact this
job poster.
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no -- Please, no phone calls about this job!
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no -- Please do not contact job poster about other services,
products or commercial interests.
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no -- Reposting this message elsewhere is NOT OK.
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![[Stratford Software, Inc.]](images/Stratford_logo.gif){kind=logo}
