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| 1. | First you must be in the Report directory menu. To get to this screen you must select Report Program from the Accounts Receivable (main) directory. |
| 2. | When you are in the Report directory menu, you need to select Reports: Patient: Apha, Numeric, Aging, Codes. This will bring you to the Account listing directory. |
| 3. | Now you can select Add service charges to past due account to add service charges to past due patients as well as creating a report of these charges.. The Report Information 678 menu will appear to ask you for a specific questions regarding the parameters to the service charges you want to apply. |
Common Causes for No Service Charge
| • | Patient is set to "Hold Statements" |
| • | Patient has not yet received a statement |
| • | Patient is not yet due for another statement (cm_mintmsm) |
| • | Patient is the wrong Financial Class |
| • | Patient balance is less than the minimum amount to charge |
| • | No dunning is allowed on patient |
| • | Patient is a Medicaid patient |
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