Why Recall?
Recalls are used for several reasons. One reason is to remind patients that it is time for them to make a follow-up appointment. In the case of a serious diagnosis, the doctor may have a legal obligation to see that his/her patient is getting continuing care. Documented recalls can help to meet this responsibility. Recalls are also used to increase income. A yearly reminder of a History & Physical or GYN exam mailed to every appropriate patient will certainly result in many more appointments than just leaving it to the patient to remember to call on their own.
The recall program is very flexible. You can have as many types of recalls as you wish. You might keep it simple and use only one recall that asks the patient to call for an appointment. You might use the recall program to produce superbills, Collection Letters and Return Visit Notices.
Self Mailers
Stratford sells a multi-part self mailer that is one half page in length. The mailer separates, supplying you with a sealed notice that is ready to mail to your patient as well as a copy to keep for your records. Contact Stratford if you would like a sample of this form.
Recalls can be set up to print on any size paper, including letterhead, the only requirement is that it be on continuous paper unless you are using a laser printer
Definitions
"Recalls" as used in SSI®, refer to the letters or other forms created by the recall program.
"Recall Code" is the alpha-numeric code used within SSI® to refer to a particular template. For instance, Recall Code "HP" could refer to a reminder mailed to a patient to call for a physical exam.
"Recall Date" is the date you wish SSI® to create a letter/form for a particular patient. Every recall code used within a patient has a date attached.
"Files" used in this section refer to the files that contain the information/template used by SSI® in creating the recall forms. These files must contain the recall code in their names. Recall code "TWO" requires two files named "M6RTWO.DAT" and "M6STWO.DAT".
"Request Codes" are codes encased in brackets that tell SSI® to go to each patient account to pull in certain information. An example is [*13*] which tells SSI® to pull the patient's account number into the recall.